Military and Civilian Collaborations in Deploying Next-Generation 9-1-1

July, 2019
IDA document: D-10771
FFRDC: Systems and Analyses Center
Type: Documents
Division: Information Technology and Systems Division
Serena Chan, Michael T. Hernon See more authors
DoD 9-1-1 emergency call centers, known as public safety answering points, are challenged in making the necessary migration from the legacy, analog-based 9-1-1 environment to the digital, IP-based next-generation 9-1-1 (NG911) environment. Civilian agencies are increasingly deploying NG911 solutions at the state and regional levels. Maintaining parity with the surrounding civilian agencies is critical as telecommunications providers will be retiring their entire legacy 9-1-1 infrastructure. This document highlights a few collaborative approaches between military installations and their abutting civilian jurisdictions that can be adopted by others in the near-term to minimize or avoid a NG911 capability gap. Collaboration provides substantial benefits to each partner and reflects the strong economic, human capital, and operational bonds between the DoD installations and the communities where they reside.