The Public Safety Answering Points (PSAPs), where emergency calls for law enforcement, fire, or
emergency medical services are answered, are being upgraded across the country to a digital or Internet
Protocol (IP)-based 911 system. Commonly referred to as Next-Generation 911 (NG911), the upgraded
system will be faster and more resilient and will allow voice, text, photo, video, and other digital
information to flow seamlessly from the caller through the 911 network directly to first responders.