Ensuring Defense Call Centers Effectively Transition to Next-Generation 911

February, 2019
IDA document: D-9298
FFRDC: Systems and Analyses Center
Type: Research Summary/Research Insights , Documents
Division: Information Technology and Systems Division
Authors:

Authors

Serena Chan See more authors

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Ensuring Defense Call Centers Effectively Transition to Next-Generation 911

The Public Safety Answering Points (PSAPs), where emergency calls for law enforcement, fire, or emergency medical services are answered, are being upgraded across the country to a digital or Internet Protocol (IP)-based 911 system. Commonly referred to as Next-Generation 911 (NG911), the upgraded system will be faster and more resilient and will allow voice, text, photo, video, and other digital information to flow seamlessly from the caller through the 911 network directly to first responders.