Best Practices for Longer-Term Service Contracts

April, 2024
IDA document: 3001986
FFRDC: Systems and Analyses Center
Type: Documents
Division: Cost Analysis and Research Division
Mark F. Kaye, Susan L. Rose See more authors
This project, presented at the Naval Postgraduate School's 21st Annual Acquisition Research Symposium, summarizes best practices identified by commercial companies, foreign governments, and state governments in using service contracts for periods longer than five years. The project also covers service contracts longer than five years used by the federal government. The findings indicate that relational management approaches are best suited for longer-term service contracts. This research better informs the DOD on possibly increasing the number of service contracts longer than five years to obtain cost and performance benefits.